Global Net Promoter Score programme
Everything that our customers experience with Kingspan matters to us - whether it’s the performance of our product solutions, the responsiveness of our service teams or the efficiency of our deliveries, we strive to provide a positive experience for everyone. In 2018 we introduced a structured customer feedback programme globally across all of our businesses designed to gain insights from our customers. This feedback provides us with the valuable insight we need to make informed decisions about change - large or small. We act on this feedback to drive improvements and innovations across our business so we can deliver the best experiences to our customers.